Last updated: 13 November 2026
This policy explains how Ampworth ("we", "us") collects and uses your personal data when you visit or buy from our website. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Ampworth is the data controller.
Data we collect
- Order details: name, delivery and billing address, email, phone number (if given), items purchased and payment confirmation.
- Customer service: messages and emails you send us.
- Device and usage data: IP address, browser type, pages viewed and cookies (see below).
We never see or store your full card details — payments are processed by our payment providers.
Why we use it (legal basis)
- To process, deliver and support your order — performance of a contract.
- To keep accounting and tax records — legal obligation.
- To prevent fraud and keep our website secure — legitimate interests.
- To send marketing emails, only if you opt in — consent (you can unsubscribe at any time).
Who we share it with
Only with service providers who help us run the store: our e-commerce platform (Shopify), payment providers, delivery carriers, email and analytics providers. They may only use your data to provide their service to us. We never sell your personal data.
International transfers
Some providers store data outside the UK. Where they do, we rely on UK adequacy regulations or the International Data Transfer Agreement / standard contractual clauses.
Cookies
We use essential cookies to run the shop (basket, checkout) and, with your consent, analytics and marketing cookies. You can change your choices in your browser or via our cookie banner.
How long we keep it
Order records are kept for 6 years for tax purposes. Marketing data is kept until you unsubscribe.
Your rights
You can ask to access, correct, delete or restrict your data, object to its use, or receive a copy. Email contact@ampworth.shop; we respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).
Who we are
| Trading name | Ampworth |
| Registered address | 11 Stephenson St, Gateshead NE8 4XJ, United Kingdom (not a returns address) |
| contact@ampworth.shop | |
| Phone | |
| Support hours | Monday – Friday, 9:00am – 5:00pm (GMT). Closed weekends and UK bank holidays. |
We reply to every message within 1–2 business days.