Last updated: 13 November 2026
Every Ampworth order ships free to any address in the United Kingdom, with tracking and no minimum spend. Here is exactly what to expect after you order.
Where we deliver
We currently deliver to England, Scotland, Wales and Northern Ireland. We do not ship outside the United Kingdom.
Delivery timeline
| Order cut-off | 5:00pm (GMT), Monday to Friday. Orders placed after the cut-off, at weekends or on bank holidays are handled from the next business day. |
| Handling time | 1–3 business days to check, pack and hand your order to the carrier. |
| Transit time | 6–9 business days (Monday to Friday) once your parcel has been dispatched. |
| Total delivery time | 7–12 business days from order to door (handling + transit). |
| Delivery cost | Free on every UK order. There are no import duties or extra charges to pay on delivery. |
Delivery times are estimates based on our recent orders. Severe weather, carrier strikes and peak seasons can occasionally add a few days — if that happens we will keep you updated.
Tracking your parcel
As soon as your order leaves us you will receive a dispatch email with your tracking number. You can follow it at any time on our Track Your Order page.
Changing your address
Email contact@ampworth.shop as soon as possible. We can update the delivery address free of charge until your order has been dispatched; after that we cannot guarantee a change.
Late, missing or damaged parcels
If your parcel has not arrived 12 business days after you ordered, or it arrives damaged, contact us with your order number. We will investigate with the carrier and send a replacement or a full refund.
Cancelling an order
You can cancel free of charge before your order is dispatched by emailing us. Once it has shipped, please follow our Return & Refund Policy.
Who we are
| Trading name | Ampworth |
| Registered address | 11 Stephenson St, Gateshead NE8 4XJ, United Kingdom (not a returns address) |
| contact@ampworth.shop | |
| Phone | |
| Support hours | Monday – Friday, 9:00am – 5:00pm (GMT). Closed weekends and UK bank holidays. |
We reply to every message within 1–2 business days.