Last updated: 13 November 2026
These terms apply when you use this website or buy from Ampworth. By placing an order you agree to them. Nothing in these terms affects your statutory rights.
1. About us
This website is operated by Ampworth, 11 Stephenson St, Gateshead NE8 4XJ, United Kingdom. Contact: contact@ampworth.shop.
2. Products and prices
All prices are in pounds sterling (£) and include any applicable VAT. Delivery within the UK is free. We make every effort to show products accurately; small variations in colour may occur due to screen settings.
3. Your order
Your order is an offer to buy. The contract is formed when we email you to confirm dispatch. If an item is unavailable or a price was displayed in error, we will contact you and you may cancel for a full refund.
4. Payment
Payment is taken when you place your order. See Payment Methods for the options available.
5. Delivery
Delivery timescales are set out in our Shipping Policy. Risk in the goods passes to you on delivery.
6. Cancellations and returns
You may cancel within 14 days of receiving your goods under the Consumer Contracts Regulations 2013; our own policy extends this to 30 days. See our Return & Refund Policy.
7. Faulty goods and warranty
Goods must be as described, of satisfactory quality and fit for purpose under the Consumer Rights Act 2015. Our 12-month warranty is in addition to these rights.
8. Product use
Please follow the instructions supplied with each product, in particular for charging, batteries and hand-crank use. Emergency radios are a backup source of information and light and are not a substitute for official emergency services.
9. Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms. We do not exclude liability for death or personal injury caused by our negligence or for fraud.
10. Website use
Content on this website belongs to Ampworth or its licensors and may not be copied without permission.
11. Law
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.
Who we are
| Trading name | Ampworth |
| Registered address | 11 Stephenson St, Gateshead NE8 4XJ, United Kingdom (not a returns address) |
| contact@ampworth.shop | |
| Phone | |
| Support hours | Monday – Friday, 9:00am – 5:00pm (GMT). Closed weekends and UK bank holidays. |
We reply to every message within 1–2 business days.