Every Ampworth product comes with a 12-month warranty against manufacturing faults, starting on the day you receive it. This is in addition to your statutory rights under the Consumer Rights Act 2015.
What is covered
- Faults in materials or workmanship under normal use (e.g. radio not powering on, charging circuit failure, crank mechanism breaking).
What is not covered
- Accidental damage, water damage beyond the stated rating, misuse, or normal battery wear over time.
How to claim
- Email contact@ampworth.shop with your order number, a short description and a photo or video of the fault.
- We reply within 1–2 business days.
- If the fault is confirmed we send a replacement or a full refund, and cover any return postage.
Who we are
| Trading name | Ampworth |
| Registered address | 11 Stephenson St, Gateshead NE8 4XJ, United Kingdom (not a returns address) |
| contact@ampworth.shop | |
| Phone | |
| Support hours | Monday – Friday, 9:00am – 5:00pm (GMT). Closed weekends and UK bank holidays. |
We reply to every message within 1–2 business days.