Return & Refund Policy

Last updated: 13 November 2026

We want you to be happy with your Ampworth gear. If something is not right, you can return it.

Return window

• 30 days from the day you receive your order to request a return — longer than the 14-day cancellation period under the UK Consumer Contracts Regulations.
• Items should be unused, complete with all accessories and manuals, and in their original packaging where possible.
• No restocking fees.

How to return an item

1. Email contact@ampworth.shop with your order number and the item(s) you want to return.
2. We reply within 1–2 business days with your return authorisation and the return address.
3. Pack the item securely and send it back using a tracked service. Please keep your proof of postage.

Return postage

If you change your mind, return postage is paid by you. If the item is faulty, damaged on arrival or not what you ordered, we cover the return postage and send a replacement or a full refund — your choice.

Refunds

Once your return arrives we inspect it within 2 business days and email you. Approved refunds go back to your original payment method within 14 days of us receiving the item (usually much sooner). Your bank may take a few extra days to show it.

Exchanges

Want a different colour or model? Contact us — we can arrange an exchange if the item is in stock.

Faulty products

All products are covered by your statutory rights under the Consumer Rights Act 2015 and by our 12-month warranty.

Who we are

We reply to every message within 1–2 business days.